Cancellation & refund policy

You can cancel an order any time before it ships by writing to support@organikaly.com with your order number. Once cancelled, your refund is initiated the same working day.

Orders that have already been dispatched can’t be cancelled mid-way.

Because our products are food items, we accept returns or offer replacements only when something is genuinely wrong:

• The parcel or product arrived damaged or leaking
• You received the wrong item
• The product is past its printed best-before date on arrival
• A verifiable quality defect (e.g. spoilage on opening)

Opened products can’t be returned for reasons of taste or preference — though if something isn’t right, tell us anyway; we’d rather know.

Email support@organikaly.com within 48 hours of delivery with your order number and clear photos of the product and packaging. We respond within 2 business days and, where a courier claim is needed, keep you updated until it’s resolved.

Approved refunds go back to your original payment method through our payment partner (Razorpay). Once initiated, banks typically credit the amount in 5–7 business days.

Where you’d prefer a replacement over a refund, we’ll ship one at no extra cost, subject to stock.

If money was debited but no order was created, the payment gateway auto-reverses it, usually within 5–7 business days. If it doesn’t, write to us with the payment reference and we’ll chase it with Razorpay.